Help with the Ceni app
Ceni connects a business team with its clients. You need existing team or client access from your organisation. Downloading the app does not create a business account.
Sign in
Enter the email address your organisation uses for you. Team members can also use a verified mobile number for a WhatsApp code. Codes work once for ten minutes. Use the newest code; check junk mail if it does not arrive. To ask for another, return to the address screen and choose Send code.
Your team or your client account
If your address has both kinds of access, choose how you want to sign in. Team members can use Messages, Inbox and Contacts according to their permissions. Clients can read and reply to conversations they are invited into. Switch organisation from Account when more than one is available.
Messages and notifications
Open a conversation to read or reply. Owners and Admins can start conversations. Push notifications are optional: enable them in Account and in your phone settings. Hide message text conceals the preview in future push notifications. A message may also generate an email or an opted-in WhatsApp copy.
Report a problem or unwanted contact
Use Report beneath a message to send that selected message to Ceni support. Use People to block a contact, and Account to manage blocked contacts. Blocking applies within that organisation on both the website and app. Other group members keep their conversations. A notification already dispatched before a block may still arrive. These controls are available when your server has the safety update enabled.
For access changes, contact your organisation. For app help, message reports or privacy requests, email support@cenicrm.co.uk. Include your organisation and the problem; do not send passwords or sign-in codes.