Account & privacy

To request deletion of your Ceni app account, sign in and open Account → Request account deletion. Confirm the request there. This sends a request to Ceni support; it does not immediately delete your account. We normally complete verified requests within 30 days and confirm when deletion is complete. You do not need to call, email or start a separate support conversation after submitting in the app.

If you cannot sign in, email support@cenicrm.co.uk with the subject “Ceni account deletion request”, your sign-in email and organisation. Do not include a password or sign-in code. We will verify your identity and explain the steps and timescale.

What happens next

Support coordinates the request with your organisation where required. Personal account access, app sessions and push registrations can be removed. The request covers your account and associated personal data, including messages and notes. We retain only information we are legally required to keep, and explain the specific exception and retention period. Signing out or removing the app alone does not request deletion.

Unwanted contact

Use Report on a message to ask support to review it. Use People in the conversation to block a contact. You can undo your blocks from Account. These actions apply within that organisation and do not delete the conversation’s original messages.